JEA Tours maintains refund and cancellation procedures intended to be transparent and fair for both customers and service providers.
Cancellation Eligibility
- Cancellation requests submitted within 10 days of the original purchase date may qualify for a full refund.
- Requests submitted after the initial 10-day period may be subject to a cancellation fee of up to 35% of the total purchase amount.
Non-Refundable Services
Certain tours, activities, transportation arrangements, reservation fees, promotional offers, or partially used services may be non-refundable according to supplier terms and operational costs.
Refund Processing
Approved refunds are issued to the original payment method. Processing times may vary depending on financial institutions and payment processors.
Cancellation Requests
All refund or cancellation requests must be submitted in writing by email to: info.jeatours@gmail.com
JEA Tours Miami · 12401 SW 134 CT STE 7, Miami FL 33186
Contact: info.jeatours@gmail.com